If you want to create a great product, just focus on one person. Make that one person have the most amazing experience ever.

The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.

In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

Every day I would wake up and think, 'Today is another missed opportunity to do something important.' After enough days like this, you start feeling like you are getting old, even when you are relatively young. We are all natural entrepreneurs, and being manacled to a desk job is not for us.

Do things that won't scale; it will teach you.

Customers are willing to try new things, and if you can survive, you will have fewer competitors. It's like entering the eye of the storm. As long as you are strong enough to survive, you can end up in still water by yourself.