[On culture] It's living the core values when you hire; when you write an email; when you are working on a project; when you are walking in the hall.
Our "overnight" success took 1,000 days.
Do things that won't scale; it will teach you.
In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.
It's better to have 100 people love you than to have 1,000,000 people like you.
I'm not saying the whole world will work this way, but with Airbnb, people are sleeping in other people's homes and other people's beds. So there's a level of trust necessary to participate that's different from an eBay or Facebook.