Focus very clearly on a few small things. The purpose of a business is to give someone something that they want. Have a product or service that's really excellent. [...] What can you offer that no one else can offer and will satisfy them at a higher level than what anyone else can?

Everything counts! Everything you do helps or hurts, adds up or takes away.

A feeling of confidence and personal power comes from facing challenges and overcoming them.

You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

The more you do for others without expectation of return, the more you'll get back from the most unexpected sources.

Clear, written goals have a wonderful effect on your thinking. They motivate you and galvanize you into action. They stimulate your creativity, release your energy, and help you to overcome procrastination as much as any other factor.