The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

The Law of Concentration states that whatever you dwell upon, grows. The more you think about something, the more it becomes part of your reality.

Change your thinking, and you will change your life.

A major stimulant to creative thinking is focused questions. There is something about a well-worded question that often penetrates to the heart of the matter and triggers new ideas and insights.

So many people spend so much time on things that aren't important. It's the difference between success and failure.

Leaders are made, not born. You learn to become a leader by doing what other excellent leaders have done before you. You become proficient in your job or skill, and then you become proficient at understanding the motivations and behaviors of other people.

Incorrect assumptions lie at the root of every failure. Have the courage to test your assumptions.