Most people engage in activities that are tension-relieving rather than goal-achieving.

Telling is not selling; never make a statement if you can phrase it in the form of a question.

No one makes you feel anything. It is how you react and respond that determines your emotions.

Winding up unfinished business with another person can give you a great burst of positive energy.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.

One of the marks of successful people is they are action oriented. One of the marks of average people is they are talk oriented.

I believe through learning and application of what you learn, you can solve any problem, overcome any obstacle and achieve any goal that you can set for yourself.