In Re-framing, you interpret the event in a positive way. You change your language . Instead if defining it as a problem you re-frame it as a situation . A problem is something that is upsetting and stressful. A situation is something that you simply deal with .

Anything worth doing is worth doing poorly at first.

What are the critical success factors of your job? What must you be absolutely, positively excellent at doing to be successful?

Be loyal to your boss, your company, your co-workers. Someone is always listening.

Imagine your ideal future. Visualize yourself as if your life were perfect in every respect.

I began writing books after speaking for several years and I realize that when you have a written book people think that you're smarter than you really are if I can joke. But it's interesting. People will buy your book and hire you without reading the book just because you have a book and you have a book on a subject that they think is of interest to themselves or e to their company.

Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.