Simply giving employees a sense of agency- a feeling that they are in control, that they have genuine decision-making authority - can radically increase how much energy and focus they bring to their jobs.
Charles DuhiggWhen people have a willpower failure, it's because they haven't anticipated a situation that's going to come along.
Charles DuhiggThe cooperation of NASCAR - or any other system, it turns out - persists only when everyone believes he has the opportunity to win.
Charles DuhiggOnce people learned how to believe in something, that skill started spilling over to other parts of their lives, until they started believing they could change. Belief was the ingredient that made a reworked habit loop into a permanent behavior.
Charles DuhiggCompanies arenโt families. Theyโre battlefields in a civil war. Yet despite this capacity for internecine warfare, most companies roll along relatively peacefully, year after year, because they have routinesโhabitsโthat create truces that allow everyone to set aside their rivalries long enough to get a dayโs work done.
Charles Duhigg