Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.

Stories are flight simulators for our brains.

Grit is not synonymous with hard work. It involves a certain single-mindedness. An ungritty prison inmate will mount a daring new escape attempt every month, but a gritty prison inmate will tunnel his way out one spoonful of concrete at a time. Grit

To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?

There's no such thing as a passive audience.

Knowledge is rarely enough to spark change; it takes emotion to bring knowledge to a boil.

Success emerges from the quality of the decisions we make and the quantity of luck we receive. We can't control luck. But we can control the way we make choices.