Once we know something, we find it hard to imagine what it was like not to know it.

There's no such thing as a passive audience.

One of my favorite bloggers who can articulate his ideas clearly is Avinash Kaushik. The only problem? His ideas are so awesome his posts are a mile long, but I promise they are worth the time.

What looks like a people problem is often a situation problem.

What’s broken, and how do we fix it?

Lots of us have expertise in particular areas. Becoming an expert in something means that we become more and more fascinated by nuance and complexity. That's when the Curse of Knowledge kicks in, and we start to forget what it's like not to know what we know.

What questions do I want my audience to ask?