When people know the desired destination, they’re free to improvise, as needed, in arriving there.

Lots of us have expertise in particular areas. Becoming an expert in something means that we become more and more fascinated by nuance and complexity. That's when the Curse of Knowledge kicks in, and we start to forget what it's like not to know what we know.

The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge.

Stories are flight simulators for our brains.

Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.

Many armies fail because they put all their emphasis into creating a plan that becomes useless ten minutes into the battle

What’s working, and how can we do more of it?