Grit is not synonymous with hard work. It involves a certain single-mindedness. An ungritty prison inmate will mount a daring new escape attempt every month, but a gritty prison inmate will tunnel his way out one spoonful of concrete at a time. Grit

This is the biggest problem in analytics today.

Create a need for closure.

What looks like a people problem is often a situation problem.

There's no such thing as a passive audience.

Just look for a strong beginning and a strong ending and get moving.

Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.