Lots of us have expertise in particular areas. Becoming an expert in something means that we become more and more fascinated by nuance and complexity. That's when the Curse of Knowledge kicks in, and we start to forget what it's like not to know what we know.

Mental simulation is not as good as actually doing something. But it's the next best thing. And the right kind of a story is a simulation.

What looks like resistance is often a lack of clarity.

Most analysts are SO SMART and have amazing ideas, but they can't convey their genius ideas to others.

The more we reduce the amount of information in an idea, the stickier it will be.

Knowledge is rarely enough to spark change; it takes emotion to bring knowledge to a boil.

This is the biggest problem in analytics today.