Success emerges from the quality of the decisions we make and the quantity of luck we receive. We can't control luck. But we can control the way we make choices.

Knowledge is rarely enough to spark change; it takes emotion to bring knowledge to a boil.

When people know the desired destination, they’re free to improvise, as needed, in arriving there.

To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?

Success emerges from the quality of the decisions we make and the quantity of luck we receive. We can't control luck. But we can control the way we make choices.

What’s broken, and how do we fix it?

Anger prepares us to fight and fear prepares us to flee.