What’s broken, and how do we fix it?
Once we know something, we find it hard to imagine what it was like not to know it.
What looks like resistance is often a lack of clarity.
When people know the desired destination, they’re free to improvise, as needed, in arriving there.
Create a need for closure.
When you’re at the beginning, don’t obsess about the middle, because the middle is going to look different once you get there.