Treat people like you want to be treated; live and let live; and also give the other person a break now and then.

I had one simple idea about telling friends about arts and technology events. People in the community suggested everything else to us, and that's our theme. We're really run by the people who use the site. We just run the infrastructure, and help out with problems.

Choose your mistakes carefully.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

Getting out of the way is really important.

What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

The country is in some trouble, because the media, which is supposed to provide a check and balance on government, has decided to stop doing that as a collective entity.