Treat people like you want to be treated; live and let live; and also give the other person a break now and then.

The stuff that works best is driven by passion rather than dollars.

I need to make an okay living. The people who work for us need to. But after you make a comfortable living, how much more do you need? It's like I make a joke about nerd values, because I'm very much in the rich nerd tradition. And you know, we say, like, hey, people pay us for this stuff, like programming. You know, what else do we need?

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

I want you to know, at this very moment, I am simulating normal human behavior.

We don't think of ourselves as do-gooders or altruists. It's just that somehow we're trying our best to be run with some sense of moral compass even in a business environment that is growing.

My understanding from talking to a lot of people in the business has been that it used to be that a newspaper was considered a community service. Now they're being run as profit centers, and they're trying to get pretty high profit margins. As a result, investigative reporting has been seen as a problem.