I would say that IQ is the strongest predictor of which field you can get into and hold a job in, whether you can be an accountant, lawyer or nurse, for example.

Like secondhand smoke, the leakage of emotions can make a bystander an innocent casualty of someone else's toxic state.

There is a newly coined word in the English language for the moment when the person we're with whips out their BlackBerry or answers that cell phone, and all of a sudden we don't exist. The word is 'pizzled': it's a combination of puzzled and pissed off.

True compassion means not only feeling another's pain but also being moved to help relieve it.

When we focus on others, our world expands.

We should spend less time ranking children and more time helping them to identify their natural competencies and gifts, and cultivate those.

Cognitive skills such as big-picture thinking and long-term vision were particularly important. But when I calculated the ratio of technical skills, IQ, and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels.