Research shows that for jobs of all kinds, emotional intelligence is twice as important an ingredient of outstanding performance as cognitive ability and technical skill combined.

Compassion begins with attention.

Empathic, emotionally intelligent work environments have a good track record of increasing creativity, improving problem solving and raising productivity.

The more time you put into practicing, then, the greater the payoff.

Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike.

Companies in the East put a lot more emphasis on human relationships, while those from the West focus on the product, the bottom line. Westerners appear to have more of a need for achievement, while in the East there's more need for affiliation.

Positive work environments outperform negative work environments.