But the rational mind usually doesn't decide what emotions we "should" have !

Threats to our standing in the eyes of others are remarkably potent biologically, almost as powerful as those to our very survival.

Simple inattention kills empathy, let alone compassion. So the first step in compassion is to notice the other's need. It all begins with the simple act of attention.

When I say manage emotions, I only mean the really distressing, incapacitating emotions. Feeling emotions is what makes life rich. You need your passions.

Scheduling down time as part of your routine is hard but worth it, personally, even professionally.

Empathic, emotionally intelligent work environments have a good track record of increasing creativity, improving problem solving and raising productivity.

A prerequisite to empathy is simply paying attention to the person in pain.