Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.
Daniel GolemanThreats to our standing in the eyes of others are remarkably potent biologically, almost as powerful as those to our very survival.
Daniel GolemanBut there has also been a notable increase in recent years of these applications by a much wider slice of psychotherapists - far greater interest than ever before.
Daniel Goleman