In a high-IQ job pool, soft skills like discipline, drive and empathy mark those who emerge as outstanding.
Daniel GolemanThe social brain is in its natural habitat when we're talking with someone face-to-face in real time.
Daniel GolemanCognitive skills such as big-picture thinking and long-term vision were particularly important. But when I calculated the ratio of technical skills, IQ, and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels.
Daniel GolemanEmpathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike.
Daniel GolemanSelf-absorption in all its forms kills empathy, let alone compassion. When we focus on ourselves, our world contracts as our problems and preoccupations loom large. But when we focus on others, our world expands. Our own problems drift to the periphery of the mind and so seem smaller, and we increase our capacity for connection - or compassionate action.
Daniel Goleman