Whether or not your values are operational is crucially determined by whether or not there are consequences for noncompliance.
David MaisterWhat do I have to do to earn and deserve the key relationships that are going to get me where I want to go?
David MaisterWhen did you feel most fulfilled? When did you impress yourself, or otherwise feel most proud of yourself?
David MaisterIf your clients aren't actively telling their friends about you, maybe your work isn't as great as you think it is.
David Maister