A true professional feels no pressure to run up a client's bill, knowing that any reduction in revenues caused by being efficient will be more than recompensed by the reputation earned for being honest and trustworthy.
David MaisterMore than any other factor, it is the people we have to deal with that determine the quality of our work lives.
David MaisterYou cannot and should not try to please everyone. Make sure that the right people like you, and it will be expected that others will not. That's how the world works.
David MaisterYour task as a leader is to help others to succeed, not to strive only for your own success. If I don't trust your motives, nothing else will matter -because my primary concern is your integrity.
David Maister