We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

Value will always be on top of everyone's lists now, right along with safety.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

Never, ever forget that you are a servant.

People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.