To advertisers: "Do not compete with your agency in the creative area. Why keep a dog and bark yourself?"

Consumers still buy products whose advertising promises them value for money, beauty, nutrition, relief from suffering, social status and so on.

A well-run restaurant is like a winning baseball team. It makes the most of every crew member's talent and takes advantage of every split-second opportunity to speed up service.

You aren’t advertising to a standing army; you are advertising to a moving parade.

Within every brand is a product, but not every product is a brand.

I figure that my staff will be less reluctant to work overtime if I work longer hours than they do.

What you learn is more important than what you earn.