When those closest to us respond to events differently than we do, when they seem to see the same scene as part of a different play, when they say things that we could not imagine saying in the same circumstances, the ground on which we stand seems to tremble and our footing is suddenly unsure.
Deborah TannenIn an ongoing relationship, each current criticism packs the punches of all the others that have gone before.
Deborah TannenFor most women, the language of conversation is primarily a language of rapport: a way of establishing connections and negotiating relationships.
Deborah TannenBut if you parry individuals points - a negative and defensive enterprise - you never step back and actively imagine a world in which a different system of ideas could be true - a positive act.
Deborah TannenIt's our tendency to approach every problem as if it were a fight between two sides. We see it in headlines that are always using metaphors for war. It's a general atmosphere of animosity and contention that has taken over our public discourse.
Deborah TannenWe all know we are unique individuals, but we tend to see others as representatives of groups.
Deborah TannenThe argument culture urges us to approach the world-and the people in it-in an adversarial frame of mind. It rests on the assumption that opposition is the best way to get anything done: Conflict and opposition are as necessary as cooperation and agreement, but the scale is off balance, with conflict and opposition over-weighted.
Deborah Tannen