When those closest to us respond to events differently than we do, when they seem to see the same scene as part of a different play, when they say things that we could not imagine saying in the same circumstances, the ground on which we stand seems to tremble and our footing is suddenly unsure.
Deborah TannenIn dialogue, there is opposition, yes, but no head-on collision. Smashing heads does not open minds.
Deborah TannenLife is a matter of dealing with other people, in little matters and cataclysmic ones, and that means a series of conversations.
Deborah Tannen