Critiquing relieves you of the responsibility of doing integrative thinking.

All conversation, in addition to whatever else it does, displays, and asks for recognition of, our competence.

Cooperation isn't the absence of conflict but a means of managing conflict.

Treating people the same is not equal treatment if they are not the same.

Each underestimates her own power and overestimates the other's

False dichotomies are often at the heart of discord.

The key to conversation at work is flexibility and understanding how what you say might be perceived by others.