Critiquing relieves you of the responsibility of doing integrative thinking.

It can be the best of relationships and the worst of relationships - often at the same time. The bond between a mother and daughter is one of the strongest, but it's also among the most complicated.

Cooperation isn't the absence of conflict but a means of managing conflict.

The key to conversation at work is flexibility and understanding how what you say might be perceived by others.

To say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued.

Saying that men talk about baseball in order to avoid talking about their feelings is the same as saying that women talk about their feelings in order to avoid talking about baseball.

When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.