The biggest mistake is believing there is one right way to listen, to talk, to have a conversation - or a relationship.
Deborah TannenWhen people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.
Deborah TannenWhen those closest to us respond to events differently than we do, when they seem to see the same scene as part of a different play, when they say things that we could not imagine saying in the same circumstances, the ground on which we stand seems to tremble and our footing is suddenly unsure.
Deborah TannenWords can be like weapons of destruction: It takes so much effort, and the cooperation of so many people, to build something - and so little effort of so few to tear it down.
Deborah Tannen