Life is a matter of dealing with other people, in little matters and cataclysmic ones, and that means a series of conversations.
Deborah TannenThe key to conversation at work is flexibility and understanding how what you say might be perceived by others.
Deborah TannenPart of the reason images of women in positions of authority are marked by their gender is that the very notion of authority is associated with maleness.
Deborah Tannen