Public discourse requires making an argument for a point of view, not having an argument - as in having a fight.
Deborah TannenTo say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued.
Deborah TannenIn an ongoing relationship, each current criticism packs the punches of all the others that have gone before.
Deborah TannenSaying that men talk about baseball in order to avoid talking about their feelings is the same as saying that women talk about their feelings in order to avoid talking about baseball.
Deborah Tannen