To say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued.

It can be the best of relationships and the worst of relationships - often at the same time. The bond between a mother and daughter is one of the strongest, but it's also among the most complicated.

Treating people the same is not equal treatment if they are not the same.

When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.

In dialogue, there is opposition, yes, but no head-on collision. Smashing heads does not open minds.

We all know we are unique individuals, but we tend to see others as representatives of groups.

Cooperation isn't the absence of conflict but a means of managing conflict.