To say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued.

The key to conversation at work is flexibility and understanding how what you say might be perceived by others.

To say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued.

Each person's life is lived as a series of conversations.

Part of the reason images of women in positions of authority are marked by their gender is that the very notion of authority is associated with maleness.

Life is a matter of dealing with other people, in little matters and cataclysmic ones, and that means a series of conversations.

When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.