If you're not saying 'Hell Yeah' about something, say 'No'.

If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, CD Baby. From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!

I realized why I need to start a new company. Not for the money. Not because I'm 'bored'. But because a company is a laboratory to try your ideas.

The most important lesson is probably to spend less than you earn.

Success comes from persistently improving and inventing, not from persistently promoting what’s not working.

The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.

When you make a company, you make a utopia. It's where you design your perfect world.