User-centered design means working with your users all throughout the project.

A good designer will actually design the company.

Our information lives will be better served when we are free to get to our information from wherever we are, with any device available.

How do you discover a need that nobody yet knows about? This is where the product breakthroughs come through.

A challenge to the designers of the world: Make signs unnecessary.

If you think of the product as a service, then the separate parts make no sense - the point of a product is to offer great experiences to its owner, which means that it offers a service. And that experience, that service, comprises the totality of its parts: The whole is indeed made up of all of the parts. The real value of a product consists of far more than the product's components.

So what does a good teacher do? Create tension - but just the right amount.