When you have trouble with things—whether it's figuring out whether to push or pull a door or the arbitrary vagaries of the modern computer and electronics industries—it's not your fault. Don't blame yourself: blame the designer.

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

If you're more susceptible to interruption, you do more out of the box thinking.

I believe that robots should only have faces if they truly need them

Forget the complaints against complexity; instead, complain about confusion.

Technology usually provides a series of tradeoffs. Each asset is offset by a deficit...A major problem occurs when those who suffer from technology's defecits and those who benefit are not the same people.

Everyday people are not very good designers.