When you have trouble with things—whether it's figuring out whether to push or pull a door or the arbitrary vagaries of the modern computer and electronics industries—it's not your fault. Don't blame yourself: blame the designer.

Having the best product means nothing if the people won't buy it.

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.

And to get real work experience, you need a job, and most jobs will require you to have had either real work experience or a graduate degree.

We expert teachers know that motivation and emotional impact are what matter.

A good designer will actually design the company.

The problem with emotion was that it was clearly something important, but-at least according to the old philosophy-it was something to overcome.