If you're more susceptible to interruption, you do more out of the box thinking.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

It is not enough that we build products that function, that are understandable and usable, we also need to build products that bring joy and excitement, pleasure and fun, and, yes, beauty to people's lives.

I believe that robots should only have faces if they truly need them

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.