It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format
Donald A. NormanAS for all those mistakes I make - they are on purpose - to teach you how to deal with them
Donald A. NormanSimplicity design axiom: The complexity of the information appliance is that of the task, not the tool. The technology is invisible.
Donald A. NormanWill robot teachers replace human teachers? No, but they can complement them. Moreover, the could be sufficient in situations where there is no alternativeโโto enable learning while traveling, or while in remote locations, or when one wishes to study a topic for which there is not easy access to teachers. Robot teachers will help make lifelong learning a practicality. They can make it possible to learn no matter where one is in the world, no matter the time of day. Learning should take place when it is needed, when the learner is interested, not according to some arbitrary, fixed schedule
Donald A. Norman