Technology usually provides a series of tradeoffs. Each asset is offset by a deficit...A major problem occurs when those who suffer from technology's defecits and those who benefit are not the same people.

Technology usually provides a series of tradeoffs. Each asset is offset by a deficit...A major problem occurs when those who suffer from technology's defecits and those who benefit are not the same people.

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

Scientists are always skeptics.

I believe that robots should only have faces if they truly need them

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Beauty and brains, pleasure and usability - they should go hand in hand.