The best kind of design isn't necessarily an object, a space, or a structure: it's a process- dynamic and adaptable.
Donald A. NormanIf people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.
Donald A. NormanIn the university, professors make up artificial problems. In the real world, the problems do not come in nice, neat packages. They have to be discovered.
Donald A. Norman