The best kind of design isn't necessarily an object, a space, or a structure: it's a process- dynamic and adaptable.

A big ethical question is what happens after people stop using the device. Does it degrade the environment? Could it have been designed so it would actually be good for the environment?

Technology usually provides a series of tradeoffs. Each asset is offset by a deficit...A major problem occurs when those who suffer from technology's defecits and those who benefit are not the same people.

The design of everyday things is in great danger of becoming the design of superfluous, overloaded, unnecessary things.

If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.

To me, error analysis is the sweet spot for improvement.

Forget the complaints against complexity; instead, complain about confusion.