Attractive things work better When you wash and wax a car, it drives better, doesn’t it? Or at least feels like it does.

I believe that robots should only have faces if they truly need them

No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service - from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly. That's systems thinking.

Will robot teachers replace human teachers? No, but they can complement them. Moreover, the could be sufficient in situations where there is no alternative––to enable learning while traveling, or while in remote locations, or when one wishes to study a topic for which there is not easy access to teachers. Robot teachers will help make lifelong learning a practicality. They can make it possible to learn no matter where one is in the world, no matter the time of day. Learning should take place when it is needed, when the learner is interested, not according to some arbitrary, fixed schedule

Only the most sophisticated of beings can lie and cheat, and get away with it.

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

It was always amusing to be inside Apple and read what journalists said we were doing