I believe that robots should only have faces if they truly need them

Knowing how people will use something is essential

I think there is a tendency in science to measure what is measurable and to decide that what you cannot measure must be uninteresting.

So what does a good teacher do? Create tension - but just the right amount.

The problem with emotion was that it was clearly something important, but-at least according to the old philosophy-it was something to overcome.

Technology usually provides a series of tradeoffs. Each asset is offset by a deficit...A major problem occurs when those who suffer from technology's defecits and those who benefit are not the same people.

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.