The only thing I hated about the agency business was a lot of business travel. It was the only part of my job that I did not like. I found it very tedious and wearing.

And here's what management is: motivating people and putting them in places where they can succeed.

The failure-dichotomy principle: failure is good. Failure is not an option. Balance those in your brain.

When you see someone who has turned his passion into a profit, ask yourself, ‘Why not me?

Changes in my personal life are nerve-racking for me.

There are agencies who are good losers, places where losing is not only accepted, it becomes part of the culture, it is expected. That is debilitating. Don't let that happen to you. At Deutsch we go into every pitch assuming we are the Yankees. It's amazing what happens when you go into a room of smart, hungry people and say, "Failure is not an option." People are galvanized.

That outgrowth of arrogance comes at a price: some people don't like is. I take responsibility for that.