A goal of Twitch is to be wherever gamers are, whether its on laptops and handheld devices or integrated into gaming consoles and software.

The crucial people to get your product started for the first 6 months are not who will be using it 3 years later.

Sales is this cure all for this problem. Get people to give you their credit card and I guarantee you they're actually interested.

This is true for most new products. The majority of people you're competing with are non-users. They are people who have never used your service before. And what they say is actually the most important. What they say is the thing that blocks you from expanding the size of your market with your features.

People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

Twitch launched in June of 2011, and our growth ever since has exceeded even my expectations, which were not small. A year and a half later, the community of broadcasters and viewers has multiplied hundreds of percent.

If you just talk to who's easy to talk to, you're not really getting the best data.