People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

Who you talk to is just as important as what questions you ask and what you pull away from it.

That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.

People don't like silence, so they'll keep talking to fill the void.

Twitch launched in June of 2011, and our growth ever since has exceeded even my expectations, which were not small. A year and a half later, the community of broadcasters and viewers has multiplied hundreds of percent.

The one question you can't ask is, "Is this feature actually good or not?"

Who would you talk to? That is the first question for almost any startup that you need to answer. Who is my user and where am I going to find them?