People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

The one question you can't ask is, "Is this feature actually good or not?"

You want to learn about what's already in their heads. You want to avoid putting things there.

Recording interviews is like magic. a) It stops you from taking notes in the middle and b) you can play that recording for people.

The pool of people you care about is going to shift over time.

Sales is this cure all for this problem. Get people to give you their credit card and I guarantee you they're actually interested.

The question is, once you have this idea, is this enough? Is it something people would actually switch just to have?