People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

You have this idea that you think is awesome. You want to have that broadest group you possibly can. You don't want to just talk to 1 type of person and learn that, you want to get familiar with the space.

Recording interviews is like magic. a) It stops you from taking notes in the middle and b) you can play that recording for people.

The instant they say something you don't expect or already know, you should drop into detective mode.

Users think they know what they want, but you get the horseless carriage effect where you're getting asked for a faster horse.

It's one of the most validating things you can do for a product is go out there and get them to commit to pay you up front.

The Twitch community loves watching video games, chatting, and broadcasting. The average viewer watches over an hour and a half of video each day. Over two-thirds of our logged-in users chat each day.