People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

A goal of Twitch is to be wherever gamers are, whether its on laptops and handheld devices or integrated into gaming consoles and software.

Given the huge number Xbox owners and how many of them love gaming spectatorship, its a natural fit to bring the Twitch experience to the 360.

The question is, once you have this idea, is this enough? Is it something people would actually switch just to have?

Recording interviews is like magic. a) It stops you from taking notes in the middle and b) you can play that recording for people.

That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.

Who you talk to is just as important as what questions you ask and what you pull away from it.