A pivot is a change in strategy without a change in vision.

All innovation begins with vision. It’s what happens next that is critical.

I asked all of our recruiters to give me all resumes of prospective employees with their name, gender, place of origin, and age blacked out. This simple change shocked me, because I found myself interviewing different-looking candidates - even though I was 100% convinced that I was not being biased in my resume selection process.

Sustainable growth is characterized by one simple rule: New customers come from the actions of past customers.

Using the Lean Startup approach, companies can create order not chaos by providing tools to test a vision continuously.

Leadership requires creating conditions that enable employees to do the kinds of experimentation that entrepreneurship requires.

Innovation is a bottoms-up, decentralized, and unpredictable thing, but that doesn’t mean it cannot be managed.