... I try ... to use my own voice in a way that shows caring, respect, appreciation, and patience. Your voice, your language, help determine your culture. And part of how a corporate culture is defined is how the people who work for an organization use language.

The best part of the character and quality of the leader is expressing who you are in the work you do and how you do it.

Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.

... I never look at my watch if I'm talking with someone. I think that's such an insulting gesture! It suggests you're trying to gauge whether you think what they're saying is worth your time. Rushing is no way to bring out what's best in people, and I'm always looking for the best. That's what's ultimately behind my determination to take my time.

No matter what business you're in, everyone in the organisation needs to know why

Leadership is much less about what you do, and much more about who you are.

It's not hard work that wears you out, but the repression of your true personality, and I've found a way of working that does not demand that.