It is the quality and the character of the leader that determines the results and performance.
Frances HesselbeinDispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.
Frances HesselbeinPeople know that pursuing a mission without achieving results is dispiriting; achieving results without a mission is meaningless.
Frances HesselbeinI feel passionately about how I express myself. Language is the greatest motivating force. You can phrase something positively and inspire people to do their best, or negatively and make them feel worried, uncertain, and self-conscious. You can talk at a fast pace and people will get nervous, feel afraid to bring up extraneous thoughts. But those are the very thoughts that might be most important! They might represent that person's best thinking. If you're rushed, you're simply not going to get at that extra level of thinking.
Frances Hesselbein