I feel passionately about how I express myself. Language is the greatest motivating force. You can phrase something positively and inspire people to do their best, or negatively and make them feel worried, uncertain, and self-conscious. You can talk at a fast pace and people will get nervous, feel afraid to bring up extraneous thoughts. But those are the very thoughts that might be most important! They might represent that person's best thinking. If you're rushed, you're simply not going to get at that extra level of thinking.

The leader for today and the future will be focused on how to be - how to develop quality, character, mind-set, values, principles, and courage.

Leadership is a matter of how to be, not how to do it.

Few leaders are born. We learn to be leaders. We learn by working with other people and working through our philosophy.

You should be a living practicing example of what you are preaching.

No matter what business you're in, everyone in the organisation needs to know why

... I never look at my watch if I'm talking with someone. I think that's such an insulting gesture! It suggests you're trying to gauge whether you think what they're saying is worth your time. Rushing is no way to bring out what's best in people, and I'm always looking for the best. That's what's ultimately behind my determination to take my time.