Never forget a customer. Never let a customer forget you

Never forget a customer. Never let a customer forget you

I no longer worry about being a brilliant conversationalist. I simply try to be a good listener. I notice that people who do that are usually welcome wherever they go

The whole secret of freedom from anxiety over not having enough time lies not in working more hours, but in the proper planning of the hours.

Before that I had largely thought of selling as just a way of making a living for myself. I had dreaded to go in to see people, for fear I was making a nuisance of myself. But now I was inspired! I resolved right then to dedicate the rest of my selling career to this principle: finding out what people want, and helping them get it.

Sell the interview before you attempt to sell the product

When you show a man what he wants he will move heaven and earth to get it.