In the long term the most important question for a company is not what you are but what you are becoming.

There is no way to create wealth without ideas. Most new ideas are created by newcomers. So anyone who thinks the world is safe for incumbents is dead wrong.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

I'm not one of those professors whose office is encased floor-to-ceiling with books. By the way, I think academics do this to intimidate their visitors.

Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent.

In an ideal world, an individual's institutional power would be correlated perfectly with his or her value-add. In practice, this is seldom the case.

The problem with the future is that it is different, if you are unable to think differently, the future will always arrive as a surprise.