Are we changing as fast as the world around us?

Any company that cannot imagine the future won't be around to enjoy it.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

We owe our existence to innovation. Our species exists thanks to four billion years of genetic innovation.

Innovation is the fuel for growth. When a company runs out of innovation, it runs out of growth.

If customer ignorance is a profit centre for you, you're in trouble.

In the age of revolution you have to be able to imagine revolutionary alternatives to the status quo. If you can't, you'll be relegated to the swollen ranks of keyboard-pounding automatons.