I am an ardent supporter of capitalism - but I also understand that while individuals have inalienable, God-given rights, corporations do not.

During the ten years I lived in the U.K., I frequently attended an Anglican church just outside of London. I enjoyed the energetic singing and the thoughtful homilies. And yet, I found it easy to be a pew warmer, a consumer, a back row critic.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

The value of your network is the square of the number of people in it.

In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.

Alan Kay's famous aphorism is that perspective is worth 80 IQ points. An innovative insight is not the product of an individual's brilliance. It's not as if innovators' heads are wired in different ways. Innovation typically comes from looking at the world through a slightly different lens.

If customer ignorance is a profit centre for you, you're in trouble.